Data deletion

You can ask us to delete your data at any time. We confirm the request and complete it within 30 days.

If you use CRMConvo for your business

• Email [email protected] from the email address of your account and say whether you want your user deleted or the whole business account.
• Deleting a business account removes its contacts, conversations, messages, media, templates and Meta access tokens.

If you connected with Facebook

You can also remove CRMConvo's access on Meta's side at any time:

• Facebook: Settings and privacy > Settings > Business integrations > CRMConvo > Remove.
• Or Meta Business Suite: Business settings > Integrations > Connected apps > CRMConvo > Remove.

After that we can no longer access your WhatsApp Business Account. Your data stored with us is deleted when you ask us as described above.

If you messaged a business that uses CRMConvo

That business decides what happens with your messages. Please ask it first. You can also email [email protected] with your phone number and the business name, and we will pass your request on and help it complete the deletion.